About

Experience:

• In business for more than 75 years
• Pioneered worksite marketing in 1955
• More than $1 billion in in-force premium
• Servicing more than 85,000 businesses and organizations
• Covering more than 3.5 million American workers and their families

Focus and accountability:

• Benefits are our sole focus
• Reliable service before, during and after the enrollment

Talent:

• More than 9,500 locally-based benefit counselors, nationwide
• The team is trained, tenured and measured on success
• The counselors are continually tracked and monitored for long-term customer satisfaction
• 93% of our customers report overall satisfaction with their benefits counselor experience¹

Recognition:

• 41 top honors in 10 consecutive years from readers of Benefits Selling magazine, recognizing our commitment to service, innovation and products2

Customer service scores

Colonial constantly monitors their service through regular surveys to learn how they can continually improve your experience. Their scores are high, but they strive to make them higher.

95% of claimants were satisfied with Colonial Life’s handling of their claim.3

96% of claimants were satisfied with the overall experience of submitting a claim.3

95% of plan administrators surveyed are likely to continue offering Colonial Life products.4